Clay Repository is an online clay shop based in Stuttgart, Germany.
Orders are often processed and shipped out on the same day and in peak season within 1-2 business days. Items marked as backorder take 4-5 business days to process. For pre-orders, the shipping date is shown on the listing. If anything is delayed due to high volume of orders, we will let you know by email.
It depends on where you live and the weight of your order, and the exact cost is calculated at checkout. Within Germany, delivery takes 2-4 business days and shipping starts at 5,99 Euros. For all other countries, see the Shipping page for the full list of rates and delivery times.
Yes. All packages are sent with a tracking number. We email it to you together with the link where you can follow your package.
Yes. US orders are shipped DDP (delivered duty paid), which means the import duty is added to the shipping cost at checkout and paid with your order, so there are no extra customs charges when the package arrives. For orders above 250 Euros, please contact us first.
Unfortunately not. Shipping to Brazil is not possible due to high customs fees.
First, check the tracking link in your shipping email. If you cannot get answers from your local postal service, email us at [email protected] and we will do our best to find out where your package is. Please note that once a package is with the postal service, we cannot change or speed up the delivery.
Sometimes packages are sent back by the postal service if the resident is not at home to receive it or if the address provided is incomplete. If that happens, you will receive a full refund for the products. Shipping costs cannot be refunded, because carriers do not reimburse for delays or failed deliveries.
Yes, you have 15 days after receiving your order to request a return. The item must be in the same condition you received it, unused, and in its original packaging, and you will need your receipt or proof of purchase. To start a return, email [email protected].
You pay for the return shipping, and that cost is deducted from your refund. Once we have received and inspected your return, we will let you know whether the refund is approved. If it is, the money goes back to your original payment method. Your bank or card company may need some time to post it. We recommend a trackable shipping service, since we cannot guarantee that a returned item reaches us.
You can pay by credit or debit card, Apple Pay, Google Pay, or direct bank transfer (within Europe or with a European bank account).
Email us at [email protected]. We are happy to help with questions about orders, shipping, returns or products.